- “The Next Episode” change program was developed to engage Foxtel staff in five major programs that would drive business growth and customer advocacy and reduce churn (cancelled subscriptions).
- The People & Culture team designed and rolled out an intensive change and communications schedule to their 5,300 (direct and indirect) employees over 12 months.
- All change readiness objectives were achieved, demonstrating that staff understood what was changing, what the changes meant to them and how they contributed to Foxtel’s goals and objectives.
- Overall staff engagement also increased from 62% to 66%.
