Foxtel

Event-Partner-ABLA

6.Foxtel

“The Next Episode” change program was developed to engage Foxtel staff in five major programs that would drive business growth and customer advocacy and reduce churn (cancelled subscriptions).
The People & Culture team designed and rolled out an intensive change and communications schedule to their 5,300 (direct and indirect) employees over 12 months.
All change readiness objectives were achieved, demonstrating that staff understood what was changing, what the changes meant to them and how they contributed to Foxtel’s goals and objectives.
Overall staff engagement also increased from 62% to 66%.